indovegasPrivacy Policy

This page describes what we collect when you use indovegas and how we keep that data protected. We at indovegas take data privacy seriously—your identity, payment details, and account activity are stored securely and never shared with third parties except where necessary for payment processing, regulatory compliance, or customer support.

Our indovegas platform collects personal information during account registration (name, date of birth, email, phone number, national ID) and processes payment data when you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We also track your activity on our platform—which markets you engage with (Liga 1, Champions League, esports, casino games), session timestamps, and device information—to detect fraud, improve service quality, and comply with anti-money-laundering regulations.

This privacy policy outlines our data practices, your rights, and how we handle information across our platform. If you have questions about your data or how to exercise your privacy rights, contact our support team via in-app chat or email.

Data Collection on indovegas

When you register an account on indovegas, we collect your full name, date of birth, email address, phone number, and national ID number. This information is required to verify your identity (KYC compliance) and set up your account. We also collect your payment method details when you link a bank account or e-wallet to indovegas; payment credentials are encrypted and tokenised—we do not store raw card numbers or bank account numbers.

As you use indovegas, we automatically log your activity: which markets you view (Liga 1, Piala Indonesia, Piala AFF, Champions League, VCT esports, live-dealer tables, slot games), session start and end times, device type (mobile or desktop), IP address, and your geographical location (derived from IP). We also capture betting activity, win-loss records, and account balance history. This activity log helps us detect suspicious patterns, prevent fraud, and improve indovegas performance.

Essential account data: Name, date of birth, national ID, email, phone number. Collected at registration and required for KYC verification.
Payment information: Encrypted bank account or e-wallet details; raw credentials are not stored, only tokenised references.
Activity logs: Session timestamps, device info, IP address, markets accessed, account balance changes.
Communication records: Support chat transcripts, emails, and in-app notifications sent to you.

How We Use Your Data on indovegas

We at indovegas use your personal information for four primary purposes:

Account management: Creating your account, verifying your identity via KYC, resetting your password, and managing your profile.
Payment processing: Processing deposits and withdrawals through your linked payment method (DANA, e-wallet, mobile banking, etc.) and reconciling transactions.
Compliance and fraud prevention: Detecting money laundering, account takeover attempts, and patterns inconsistent with your profile. We also maintain records for regulatory reporting and tax purposes.
Service improvement: Analyzing user behaviour to enhance indovegas features, troubleshoot technical issues, and personalise your experience within our platform.

We do not sell your data to advertisers or data brokers. We do not use your information for marketing campaigns unless you explicitly opt in. We do not share your account details with other users or make your activity public on indovegas.

Third-Party Data Processors

Our indovegas platform relies on external service providers to process your data securely. We share information with:

Payment gateways: When you deposit via local payment, online payment, e-wallet, mobile banking, local payment, online payment, or a bank transfer, your transaction details are shared with the respective payment processor for settlement.
KYC verification providers: We send your name, date of birth, and national ID to government-verified identity-check services to confirm you are who you say you are.
Customer support software: Our support platform stores chat transcripts and email correspondence so our team can assist you across multiple sessions.
Regulatory authorities: Where required by law, we disclose account information to local gaming regulators and anti-money-laundering authorities.

Our indovegas servers may sit outside your jurisdiction

Data stored on indovegas may be processed on servers located in different countries. By using our platform, you consent to cross-border data transfer and processing according to this privacy policy.

Your Rights and Data Access on indovegas

You have the right to access, correct, or delete your personal data on indovegas. To request a copy of all data we hold about you, contact our support team via in-app chat or email. We will provide a complete export of your account details, activity logs, and transaction history within one business day. To update incorrect information—such as your phone number or address—log into your indovegas account and edit your profile directly, or ask our support team for assistance.

To delete your account and all associated data, submit a data deletion request through our support channels. We will process your request within five business days and permanently remove your personal information from our systems, except where we are required by law to retain records (such as transaction logs for anti-money-laundering compliance, which we keep for seven years).

Cookies and Tracking on indovegas

Our indovegas platform uses cookies and similar tracking technologies to remember your login session, store your language preference, and track user behaviour for analytics. We use essential cookies (required for login and account security) and analytics cookies (to measure page views and user flows). You can disable non-essential cookies in your browser settings; however, disabling essential cookies will prevent you from using indovegas.

We do not use cookies for targeted advertising. Third-party ad networks are not permitted on indovegas.

Data Retention and Security

We at indovegas retain your personal data for as long as your account is active. After you delete your account, we keep minimal data (encrypted transaction records) for seven years to comply with anti-money-laundering and tax reporting regulations. All data is encrypted both in transit (using HTTPS) and at rest (using industry-standard encryption). Our indovegas infrastructure undergoes regular security audits and penetration testing.

Payment credentials are tokenised immediately upon receipt—your raw card number or bank account number is never stored on our servers. When you withdraw funds, we retrieve your payment method using a secure token, preventing unauthorised access even if our database is compromised.

Children and Account Age

indovegas accounts are not available to users under the age of eligibility as defined by their local jurisdiction. When you register, you confirm that you meet your jurisdiction's legal age requirement. We do not knowingly collect data from minors. If we discover that an account belongs to a minor, we will close that account immediately and delete associated data.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be announced on our indovegas platform, and we will ask for your consent if required by law. Your continued use of indovegas after a policy update constitutes your acceptance of the revised terms.

Contact Us About Your Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or have concerns about how we handle your information on indovegas, reach out to our support team. You can contact us via in-app live chat (available 6 PM to midnight on weekdays and extended weekend hours) or email our privacy team. We will respond to privacy requests within one business day. Users in Jakarta, Bandung, Surabaya, Medan, and other supported regions can use the same support channels—language support is available in English.

Our commitment is to keep your data on indovegas private, secure, and used only for the purposes outlined in this policy. We do not share, sell, or misuse your information. Your trust is essential to our service.

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